Terms of service

Welcome to ZenVella.

By accessing our website or purchasing from us, you agree to these Terms of Service.

Online Store

You may use our website only for lawful purposes. You must not use our products or services for any illegal or unauthorised purpose.

Product Information

We make reasonable efforts to display product descriptions, images and information accurately. However, colours and appearance may vary slightly depending on your device or screen.

Prices and Payments

Prices are displayed on our website and may change from time to time.

The total price payable, including any applicable shipping charges or taxes collected by us, will be shown before you complete your purchase.

Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, product unavailability or incorrect customer information.

If we cancel an order after payment has been taken, any amount due will be refunded.

Delivery

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer law.

Website Content

Content on this website, including branding, text, graphics and other materials, may not be copied, reproduced or used without permission where protected by applicable intellectual property rights.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, or affects your statutory rights as a consumer.

Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be available on this website.

Contact

If you have any questions regarding these Terms, please contact us through our Contact page.