Refund policy

At ZenVella, we want you to be happy with your purchase.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging where reasonably possible. You may also be asked to provide proof of purchase.

To request a return, please contact us through our Contact page. We will provide you with instructions on how and where to return your item.

Please do not send items back without contacting us first.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty, or you receive the wrong product, contact us as soon as possible and include photos where appropriate so we can assess the issue and make it right.

Change of Mind

If you change your mind about your purchase, please contact us within the applicable return period.

Nothing in this policy affects any rights you may have under applicable UK consumer law, including any statutory cancellation rights that apply to eligible online purchases.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may take additional time to process the refund.

Contact

If you have any questions about a return or refund, please contact us through the Contact page on our website.