Shipping policy

At ZenVella, we aim to make your delivery experience simple and reliable.

Order Processing

Orders are typically processed within 1–2 business days.

Once your order has been dispatched, you will receive a shipping confirmation where available.

Delivery

Delivery times may vary depending on the destination, carrier, demand and other circumstances outside our control.

Estimated delivery times shown during the ordering process are estimates and are not guaranteed unless expressly stated otherwise.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Delays

Occasionally, deliveries may be affected by carrier delays, severe weather, high demand or other circumstances outside our reasonable control.

If you believe your order is significantly delayed, please contact us through our Contact page and we will assist you.

Incorrect Delivery Information

Please ensure that your delivery information is correct before completing your order. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that delivery details can be changed after an order has been processed or dispatched.

Contact

For questions regarding your order or delivery, please contact us through the Contact page on our website.