Terms and Conditions

Welcome to ZenVella. By accessing our website or placing an order with us, you agree to the following Terms and Conditions.

Orders

By placing an order, you confirm that the information you provide is accurate and complete.

All orders are subject to availability and acceptance. We reserve the right to cancel or refuse an order where necessary, including in cases of suspected fraud, incorrect pricing or product availability issues.

Prices and Payment

All prices are displayed in GBP (£) unless otherwise stated.

Payment must be completed using one of the payment methods available at checkout. Prices and promotions may change from time to time.

Shipping

Orders are processed and delivered according to the estimated timeframes shown in our Shipping Policy.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Returns and Refunds

Returns and refunds are handled in accordance with our Return Policy.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Products

We make every reasonable effort to ensure that product descriptions, images and information displayed on our website are accurate.

Please note that colours and appearance may vary slightly depending on your device or screen settings.

Website Use

You may use our website for personal and lawful purposes only.

Content on the ZenVella website, including text, branding, graphics and original images, may not be copied or used for commercial purposes without permission.

Changes to These Terms

We may update these Terms and Conditions when necessary. Any changes will be published on this page.

Contact Us

If you have any questions about these Terms and Conditions, please contact us through our Contact page.