Return Policy

Return Policy

At ZenVella, we want you to be happy with your purchase. If you're not completely satisfied, you can request a return within 30 days of receiving your order.

Returns

To be eligible for a return, your item should be returned in the same condition in which you received it, with all original packaging and accessories where possible.

Before returning an item, please contact us through our Contact page with your order number and the reason for your return. We will provide you with the necessary return instructions.

Damaged or Incorrect Items

Please check your order when it arrives. If your item is damaged, defective or you receive the wrong product, contact us as soon as possible so we can review the issue and help resolve it.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.

Questions About a Return?

If you have any questions about a return or refund, please contact us through our Contact page and we'll be happy to help.

Your statutory rights are not affected.